Term and Conditions

By accessing our website or making a purchase, you agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our website.

1. Who We Are

Christmas Clothes Store is an online retailer specialising in officially licensed graphic clothing, accessories, and collectables from popular franchises. We’re operated by Christmas Clothes Store, located at 98 High St, Gloucester, GB GL2N 5EP.

2. Our Customers

Our store caters to fans of all ages who appreciate quality officially licensed merchandise from their favourite franchises. Whether you’re shopping for yourself or seeking the perfect gift for a fellow enthusiast, we’ve crafted our policies with our global community of fans in mind.

By using our website, you confirm that you are at least 16 years of age or have parental consent to make purchases.

3. User Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and not engage in any fraudulent activities
• Respect our intellectual property rights and not misuse any content from our website
• Adhere to our Returns & Exchanges Policy when seeking to return items

4. Products and Services

Product Information

We take great care to ensure our product descriptions, images, and specifications are accurate. However, slight variations may occur, and we cannot guarantee that your computer monitor’s display of colours will exactly match the product.

Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and refund any amount you may have paid.

Pricing

Prices are shown in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

5. Orders and Payment

Placing an Order

When you place an order, you will receive an acknowledgement email. This email is an acknowledgement that we’ve received your order, not an acceptance. Acceptance of your order occurs when we dispatch your items.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment card details on our servers.

Order Processing

Please allow 1-2 business days for order processing before shipment. We may need additional information to process your order, which may delay shipment.

6. Shipping and Delivery

Shipping Areas

We ship globally, excluding Asia and some remote regions. If you’re unsure whether we ship to your location, please contact us before ordering.

Shipping Methods

We offer two shipping options:

• Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch. Shipping fee: £12.95.
• Free Shipping: Available on orders over £50, shipped via EMS. Delivery within 15-25 business days after dispatch.

Delivery Issues

While we make every effort to deliver within the estimated timeframes, delays may occasionally occur due to unforeseen circumstances. We cannot be held responsible for delays caused by customs processing, weather events, or other factors beyond our control.

If your order appears to be lost in transit, please contact us at [email protected], and we’ll investigate with the shipping carrier.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. Please see our detailed Returns & Exchanges Policy on our homepage for complete information.

Key Points:

• We accept returns and exchanges within 15 days of delivery
• Items must be in original condition with tags attached
• For hygiene reasons, we cannot accept returns on:
  • Earrings and other pierced jewellery
  • Face masks
  • Personalised items
  • Opened collectable figures and memorabilia
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Christmas Clothes Store or our licensors and is protected by copyright and other intellectual property laws.

The Disney, Marvel, Harry Potter, Star Wars, and other franchise-related trademarks and copyrights are the property of their respective owners. Christmas Clothes Store is an independent retailer of officially licensed merchandise and is not affiliated with, endorsed by, or sponsored by these rights holders.

You may not reproduce, distribute, or create derivative works from any content without express written permission.

9. Limitation of Liability

Christmas Clothes Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to or use of, or inability to access or use, the website
• Any conduct or content of any third party on the website
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website

Our total liability to you for any claim arising out of or relating to these terms or use of the website shall not exceed the amount you paid to us in the six months preceding the claim.

10. Privacy

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and share your information. By using our website, you consent to our collection and use of information as described in our Privacy Policy.

11. Changes to Terms

We may update these Terms and Conditions from time to time. Changes are effective when they are posted.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.