Shipping & Returns

Hello fellow fan! At Christmas Clothes Store, we want your journey into the worlds of Disney, Marvel, Harry Potter, and Star Wars to be as magical as possible. That’s why we’ve crafted a shipping and returns policy that’s straightforward and fair for our global community of enthusiasts.

Shipping Information

We ship our officially licensed merchandise globally (excluding Asia and some remote regions).

Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Times:

• Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch. Shipping fee: £12.95.
• Free Shipping: Available on orders over £50, shipped via EMS. Delivery within 15-25 business days after dispatch.

Returns & Exchanges Policy

We happily accept returns and exchanges within 15 days of you receiving your items.

To be eligible for a return, your item must be:

• In its original condition (unworn, unwashed, and unused)
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

1. Contact us at [email protected] within 15 days of receiving your order.
2. Include your order number and details about the product you wish to return or exchange.
3. We’ll email you a returns authorisation and instructions.
4. Package the item securely and include your order number inside the package.
5. Ship the package to our address (you’ll be responsible for return shipping costs).
6. Once we receive and inspect your return, we’ll process your refund or exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we can’t guarantee we’ll receive your returned item.

Refund Information

Once your return is received and inspected (typically within 5 business days of arrival), we’ll send you an email to notify you of approval or rejection of your refund.

If approved, your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 7-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Please note: Original shipping costs are non-refundable. For exchanges, we’ll cover the shipping costs of the replacement item to you.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange a replacement or refund and provide a prepaid shipping label for returns in these cases.

May the Force be with you as you navigate our returns process!