Returns & Exchanges

Hello fellow fan! At Christmas Clothes Store, we want you to be completely thrilled with your officially licensed merchandise, whether it’s a Marvel hoodie, Harry Potter collectable, or Star Wars gift. But we understand that sometimes even the most magical purchases might need adjusting.

Just as we handle your favourite collectables with care, we’ve designed our returns process to be as hassle-free as possible for our global community of Disney, Marvel, Harry Potter, and Star Wars enthusiasts.

Our Return Policy

We happily accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return, your item must be:

• In its original condition (unworn, unwashed, and unused)
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

1. Contact us at [email protected] within 15 days of receiving your order
2. Include your order number and details about the product you wish to return or exchange
3. We’ll email you a returns authorisation and instructions
4. Package the item securely and include your order number inside the package
5. Ship the package to our address (you’ll be responsible for return shipping costs)
6. Once we receive and inspect your return, we’ll process your refund or exchange

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we can’t guarantee we’ll receive your returned item.

Refund Information

Once your return is received and inspected (typically within 5 business days of arrival), we’ll send you an email to notify you of approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Please note: Original shipping costs are non-refundable. For exchanges, we’ll cover the shipping costs of the replacement item to you.

Return Request Template

To make the process even easier, you can use this template when emailing us:

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange a replacement or refund and provide a prepaid shipping label for returns in these cases.